JumpCloud Status

Resolved 3rd Party Issue: Support Site Outage

We're currently investigating reports of degraded performance on our Support Site (support.jumpcloud.com) due to a 3rd party issue. We are investigating the cause of the issues currently, and will update the status event once resolved.

Resolved SCIM Services Unavailable

We are currently investigating a SCIM request outage.

Resolved Custom SAML Application Service Outage

We're currently investigating reports on the inability to create Custom SAML connectors. We are investigating the cause of the issue currently, and will update the status event once resolved.

Resolved MFA Configurations for WebAuthn / Token Errors

We are currently investigating an issue where the ability to enable or disable WebAuthn on the User Portal fails

Resolved TOTP setup failing for new users

We are currently investigating an issue where TOTP setup for new users is failing. We are working this issue with priority and will update status as we continue to investigate.

Resolved 3RD Party Issue: Microsoft is reporting an issue with multiple M365 services, which may be causing delays with syncing updates to O365.

3RD Party issue: Microsoft is reporting an issue with multiple M365 services, which may be causing delays with syncing updates between JumpCloud and the Office 365 directory. More information can be found at: https://twitter.com/MSFT365Status/status/1371546946263916545

Resolved Degraded SAML Service- Issues Saving SAML Connectors

We're currently investigating reports of SAML connectors failing to save in the JumpCloud Admin Console at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.

Resolved SCIM Provisioning is delayed

We are currently investigating an issue where SCIM dispatching is delayed. Messages are queuing, and we are are working to resolve this as quickly as possible.

Resolved Degraded Commands Service

We're investigating reports of command results not displaying in the JumpCloud Administrator Console via JumpCloud Commands. Commands should continue to execute at the system level during this time. We are investigating the cause of the issues currently, and will update the status once resolved.

Resolved User agent installs through the User Portal are failing to complete

We are currently investigating an issue with user agent installs failing to complete. The Admin agent installs are currently working and unaffected by this issue.