Check if BigCommerce is down, recent outages, user-reported issues, and outages map.
BigCommerce is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more BigCommerce status data.
IsDown has tracked 497 incidents since started monitoring BigCommerce status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Oct 07, 2025
03:26 PM EDT
|
Minor | B2B Edition API account creation issues | about 5 hours |
|
Sep 19, 2025
03:22 PM EDT
|
Minor | B2B Buyer Portal Navigation Issues | 16 minutes |
|
Sep 12, 2025
06:17 PM EDT
|
Minor | Meta CAPI Event Outage. Meta Pixel Still Functional. | 8 days |
|
Sep 12, 2025
05:48 PM EDT
|
Minor | B2B Custom Checkout and Required Form Fields | about 1 hour |
|
Aug 19, 2025
06:40 PM EDT
|
Major | Elevated 500 errors | about 1 hour |
|
Aug 19, 2025
05:39 PM EDT
|
Major | For a subset of stores with Braintree enabled, the cart page does not load. | about 4 hours |
|
Aug 06, 2025
05:34 PM EDT
|
Minor | Issue Impacting Search Functionality in the Control Panel | 42 minutes |
|
Jul 18, 2025
04:51 PM EDT
|
Major | Storefront Availability Issues | about 1 hour |
|
Jul 11, 2025
08:06 AM EDT
|
Minor | Page Builder Repeatedly Logging Out Active Users | about 2 hours |
|
Jul 07, 2025
09:21 PM EDT
|
Minor | Elevated Response Times | about 2 hours |
500 Error reporting for over 2 hours now.
Checkout of my site not working and bigcommerce admin section not working after login
Internal Server Error 500
Internal Server 500 error upon trying to log into our admin dashboard
Admin not functioning. Website slowed down significantly.
Cannot log into my BigCommerce Dashboard. Internal Server 500 error.
My shop isn't loading completely and I can't log into my BC account.
At first, was logged in and photos would not upload. Now cannot log in. Internal error 300 page.
Internal Server Error 500
shop.wetsounds.com says Server Error
Can't login. I enter user name and password but it just asks for the info again. Tried resetting password. No luck. Then got locked out due to unsuccessful attempts. Received a link to unlock, which said it would send instructions, but that never has arrived. I'm basically in login purgatory.
Website is down, and cant log into the back end either
PRODUCT PAGE SERVER ISSUES NOT LOADING PAGES
I am trying to purchase something from a website that uses BigCommerce and it keeps declining my payment
Can't log in to my bigcommerce account and my website is showing as down for maintenance
Store front has a server error code.
Page Builder returns 503 for all stores
Payment processing not working
| Component | Status |
|---|---|
| Storefront | OK |
| Control Panel | OK |
| API | OK |
| Payments | OK |
| Store Transactional Email | OK |
| DNS | OK |
| Support Call Center | OK |
| Authentication | OK |
| Search | OK |
| Control Panel Search | OK |
| Faceted Search | OK |
| Shipping | OK |
| Webhooks | OK |
| BigCommerce Account Dashboard | OK |
| Omnichannel Checkout | OK |
| Support Knowledge Base | OK |
| Reporting | OK |
| Partner Integrations | OK |
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E-commerce platform that supports online store management with integrations for payment processing, fraud protection, tax compliance, shipping logistics, and analytics.
Monitoring BigCommerce since April 2020
Tracking 30 BigCommerce services and regions
53 incidents in 2025
Number of Incidents
4 issues
Last incident
3 days ago
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BigCommerce isn't down. You can check BigCommerce status and incident details on the top of the page. IsDown continuously monitors BigCommerce official status page every few minutes. In the last 24 hours, there were 0 outages reported.
BigCommerce is currently operational. You can check BigCommerce status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of BigCommerce being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the BigCommerce official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
BigCommerce last outage was on October 07, 2025 with the title "B2B Edition API account creation issues"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor BigCommerce and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if BigCommerce is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about BigCommerce's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor BigCommerce with maximum flexibility
IsDown monitors BigCommerce for major outages. A major outage is when BigCommerce experiences a critical issue that severely affects one or more services/regions. When BigCommerce marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors BigCommerce status page for minor outages. A minor outage is when BigCommerce experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in BigCommerce status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
BigCommerce publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors BigCommerce and all their 30 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
BigCommerce and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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