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BigCommerce Outage History

Every past BigCommerce outage tracked by IsDown, with detection times, duration, and resolution details.

There were 538 BigCommerce outages since October 2019. The 73 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor February 26, 2026

February 2026: Elevated Response Times

Detected Feb 26, 2026 7:47 PM EST · Resolved Feb 26, 2026 8:40 PM EST · Duration about 1 hour

BigCommerce experienced an availability issue affecting a subset of stores for 53 minutes, causing storefront and API requests to fail with elevated response times. The storefront errors were mitigated within 3 minutes, while API issues took 31 minutes to fully resolve. Engineers implemented a fix and confirmed all services returned to full operational status.

Minor February 24, 2026

February 2026: Email Delivery Issues

Detected Feb 24, 2026 10:50 AM EST · Resolved Feb 24, 2026 8:06 PM EST · Duration about 9 hours

BigCommerce experienced a 9.3-hour incident where two-factor authentication (2SV) emails failed to deliver to Microsoft-related email addresses including Outlook, Hotmail, Live, and MSN domains. The issue was caused by upstream problems with Microsoft systems identified by BigCommerce's third-party email vendor. Commerce engineers implemented a workaround and then a permanent fix to restore email delivery to affected addresses.